FREQUENTLY ASKED QUESTIONS

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FAQ

ORDERS & RETURNS

All orders can be returned within 30 days?

Yes. All orders can be returned within 30 days of receiving your items. We accept returns for a full refund as long as the products are unworn, unused, and returned in their original packaging. Return shipping is at your own cost, unless the return is due to an error on our part or a defective or wrong item. In that case we cover it. Once we receive and inspect your return, the refund is processed within 7 business days.

For more information read our Refund Policy.

Can I change or cancel my order?

Orders go to our warehouse right after purchase, so we can't guarantee changes or cancellations. Contact us as soon as possible; if your order hasn't been packed yet, we'll do our best to cancel it.

If you ordered an item that you wish to return, you can request a refund. Please follow the steps in our Refund Policy.

Can I change my address after I placed my order?

Please email hello@eyekonikeyewear.com as soon as you realize you have submitted the wrong address and our customer service team will gladly assist you.

I received a damaged item. What should I do?

If your item arrives damaged, please keep all the packaging and contact us as soon as possible, ideally within a few days of delivery.

Send a picture of the package, items, and any notes from the delivery company to hello@eyekonikeyewear.com.

We'll help you either get a refund or replace the item, depending on what's wrong.

I received a wrong item. What should I do?

We are extremely sorry to hear you received the wrong item!

Please contact hello@eyekonikeyewear.com and we will help you to resolve the issue as soon as possible.

SHIPPING

Do you ship worldwide?

Yes, we ship internationally.

Can I click and collect my order?

Sorry! Unfortunately we do not offer this service.

PAYMENT

What payments methods do you accept?

We accept Ideal, Paypal, Mastercard, Visa, Maestro, Google Pay, Apple Pay, Amex, Union Pay, and Shop Pay.

How do the discount codes work?

Discounts we offer are only valid for orders placed on our official website, and are only valid for a limited period of time.

Did you request a discount code in the checkout process but did it not apply? Check that the code was valid when you made the purchase.

Get in touch

Have questions about your order, or something else?